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Process Innovation: Reengineering Work Through Information Technology

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Process Innovation: Reengineering Work Through Information Technology - Davenport, Thomas H
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The business environment of the 1990s demands significant changes in the way we do business. Simply formulating strategy is no longer sufficient; we must also design the processes to implement it effectively. The key to change is process innovation, a revolutionary new approach that fuses information technology and human resource management to improve business performance. The cornerstone to process innovation's dramatic results is information technology--a largely untapped resource, but a crucial "enabler" of process ...

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Process Innovation: Reengineering Work Through Information Technology 1992, Harvard Business Review Press, Boston, MA

ISBN-13: 9780875843667

Hardcover