This is a student-centred guide to front office operation in the hotel industry. The book explores the principles and concepts of front-office operations. Activities are provided throughout to help the students move from an understanding of the basic principles to thinking like a front-office person. Students are encouraged to analyse and think about the various systems and alternatives. The chapters follow a typical guest from check-in to check-out with small detours to other areas and departments. The text is organized ...
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This is a student-centred guide to front office operation in the hotel industry. The book explores the principles and concepts of front-office operations. Activities are provided throughout to help the students move from an understanding of the basic principles to thinking like a front-office person. Students are encouraged to analyse and think about the various systems and alternatives. The chapters follow a typical guest from check-in to check-out with small detours to other areas and departments. The text is organized and written in a student-centred and user-friendly way and supported by numerous diagrams and tables. Students can work at their own pace. Each chapter includes activities with a text, a chapter summary, and questions. The book also includes a detailed glossary of useful terms. This book is suitable for use in Basic Level courses based on Tourism Training Australia'a Front Office/Reception modules BF01-BF07, and advanced level modules ADC1 ADC2.
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Seller's Description:
New. Trade paperback (US). Glued binding. 325 p. Contains: Figures. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Trade paperback (US). Glued binding. 325 p. Contains: Figures. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
