This is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT(R)5, ISO/IEC 20000 and ITIL(R) and to provide a unique mapping to assist service management practitioners in their information gathering.
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This is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT(R)5, ISO/IEC 20000 and ITIL(R) and to provide a unique mapping to assist service management practitioners in their information gathering.
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2016
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All Editions of Pragmatic Application of Service Management: The Five Anchor Approach
