No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power. Dave's persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction. Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who ...
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No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power. Dave's persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction. Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer satisfaction a watchword not just in automotive but in all manufacturing and service industries. Foreword by CNBC's Bill Griffeth
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Add this copy of Power to cart. $27.79, new condition, Sold by Wyemart Limited rated 5.0 out of 5 stars, ships from HEREFORD, HEREFORDSHIRE, UNITED KINGDOM, published 2013 by Greenleaf Book Group (US).
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Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Power: How J.D. Power III Became the Auto Industry's to cart. $14.48, very good condition, Sold by Bookmarc's rated 4.0 out of 5 stars, ships from La Porte, TX, UNITED STATES, published 2013 by Fenwick Publishing.
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Very Good. No Jacket as Issued. AF6-An advance reader copy paperback book in very good condition that has some bumped corners, and light shelf wear. Foreword by Bill Griffeth. 9"x6", 383 pages. Satisfaction Guaranteed.
Add this copy of Power: How J.D. Power III Became the Auto Industry's to cart. $14.99, very good condition, Sold by HPB-Emerald rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2013 by Greenleaf Book Group Press.
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Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Power: How J.D. Power III Became the Auto Industry's to cart. $37.64, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2013 by Greenleaf Book Group Press.
Add this copy of Power: How J.D. Power III Became the Auto Industry's to cart. $63.07, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2013 by Greenleaf Book Group Press.
