Shared Service Organizations (SSOs) are of growing relevance in research and corporate. This study analyzes Performance Measurement System (PMS) design in SSOs and sheds light on its effectiveness. This empirical analysis yields practical PMS design recommendations for practitioners working in a shared service environment.
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Shared Service Organizations (SSOs) are of growing relevance in research and corporate. This study analyzes Performance Measurement System (PMS) design in SSOs and sheds light on its effectiveness. This empirical analysis yields practical PMS design recommendations for practitioners working in a shared service environment.
Read Less