People Skills is the third book in DTR Inc.'s series for classroom and on the job work readiness and customer service training. This is the second edition of the book, published in November of 2013. A complete volume including all four modules with additional instructor tools is now available. Visit ... for more information. At the end of each book are two workplace scenarios where things go right and things go wrong. Use the scenarios in the books as read and discuss exercises after teaching the material in the book, ...
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People Skills is the third book in DTR Inc.'s series for classroom and on the job work readiness and customer service training. This is the second edition of the book, published in November of 2013. A complete volume including all four modules with additional instructor tools is now available. Visit ... for more information. At the end of each book are two workplace scenarios where things go right and things go wrong. Use the scenarios in the books as read and discuss exercises after teaching the material in the book, or to create your own certification tests. This book covers topics that help employees get along with co-workers and supervisors. A company with employees that understand their relationship to others in the company, and have the skills to deal with everyone successfully, reduces workplace conflicts and provides a workplace where people look forward to coming to work. And a workplace where people look forward to coming to work is a productive workplace with employees that relate to and care about the company. The book starts by teaching communication skills, both verbal and non-verbal (personal signals). The first goal is to eliminate problems that arise because of poor communication skills. After this introduction, the book covers how to get along with co-workers (including behaviors to avoid in the workplace such as gossiping about co-workers), teamwork and the role of the team leader, how to get along with supervisors (including rules to follow), how to meet supervisor's expectations, the value and purpose of performance appraisals, and more. One exercise included in the book is a role reversal exercise where the participants are put in a supervisory position, and have to make decisions regarding their employees. This book is valuable for all and has a couple of team building exercises that a company can use to help its employees get used to working cohesively and productively with each other.
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