Handling parents' telephone inquiries quickly and accurately can save time and money, as well as improve the value and efficiency of parent-physician communication. This pediatrician-authored and peer-reviewed resource has been an invaluable tool for the busy pediatrics office. Now the completely updated and revised new edition presents easy-to-follow protocols for more than 100 common inquiries. Triage assessment questions are highlighted and practical home care advice for each condition is expanded. Other resources ...
Read More
Handling parents' telephone inquiries quickly and accurately can save time and money, as well as improve the value and efficiency of parent-physician communication. This pediatrician-authored and peer-reviewed resource has been an invaluable tool for the busy pediatrics office. Now the completely updated and revised new edition presents easy-to-follow protocols for more than 100 common inquiries. Triage assessment questions are highlighted and practical home care advice for each condition is expanded. Other resources include: a user's guide, quality improvement checklist, telephone log sheet, over-the-counter medication questions, and more. This is an essential reference for every staff member who handles telephone inquiries. New 11th edition includes: completely revised and updated for 2006; more than 100 up-to-date protocols for pediatric conditions; revised and updated disposition headings to speed and simplify triage; highlighted triage assessment questions; and revised user's guide to help staff make the most of this essential resource.
Read Less