A comprehensive, practical look at how to become an effective quality manager and decision maker with a focus on improving the quality of people, processes, products, and the work environment on a continual basis. KEY TOPICS: The Total Quality Approach to Quality Management: Achieving Organizational Excellence; Quality and Global Competitiveness; Strategic Management: Planning and Execution for Competitive Advantage; Quality Management, Ethics, and Corporate Social Responsibility; Partnering and Strategic Alliances; ...
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A comprehensive, practical look at how to become an effective quality manager and decision maker with a focus on improving the quality of people, processes, products, and the work environment on a continual basis. KEY TOPICS: The Total Quality Approach to Quality Management: Achieving Organizational Excellence; Quality and Global Competitiveness; Strategic Management: Planning and Execution for Competitive Advantage; Quality Management, Ethics, and Corporate Social Responsibility; Partnering and Strategic Alliances; Quality Culture: Changing Hearts, Minds, and Attitudes; Customer Satisfaction, Retention, and Loyalty; Employee Empowerment; Leadership and Change; Team Building and Teamwork; Effective Communication; Education and Training; Overcoming Politics, Negativity, and Conflict in the Workplace; ISO 9000 and Total Quality: The Relationship; Overview of Total Quality Tools; Problem Solving and Decision Making; Quality Function Deployment; Optimizing and Controlling Processes through Statistical Process Control; Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More; Benchmarking; Just-in-Time/Lean Manufacturing (JIT/Lean); Implementing Total Quality Management MARKET Quality Management for Organizational Excellence is ideal for current and future quality managers and decision makers.
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Seller's Description:
Fair. **PLEASE READ** The spine has damage, still a usable copy! ! There is heavy highlighting/handwriting in this book. FAST shipping, FREE tracking, and GREAT customer service! We also offer EXPEDITED and TWO DAY shipping options on qualifying orders.