This text looks at operations management from the value perspective, with value defined as a dynamic concept that brings together the issues of performance, cost, competitive reactions and customer expectations. This value-driven perspective allows students to view each activity in the operations management system in terms of its ability to enhance value. Students should learn to evaluate: who current customers are and who new customers will be; what the customer wants; the degree of overlap between the current operations ...
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This text looks at operations management from the value perspective, with value defined as a dynamic concept that brings together the issues of performance, cost, competitive reactions and customer expectations. This value-driven perspective allows students to view each activity in the operations management system in terms of its ability to enhance value. Students should learn to evaluate: who current customers are and who new customers will be; what the customer wants; the degree of overlap between the current operations management system and the demands and expectations of customers; how to structure the OM system to deliver value; and how to measure performance. The text emphasizes process and process analysis, particularly TQMN, ISO 9000, and benchmarking, as a useful way of looking at and understanding operations management systems. Real-world industrial cases are used in every chapter, illustrations present alternative issues and perspectives, and On the Job boxes feature examples from industry.
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This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. Clean from markings. In poor condition, suitable as a reading copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 2150grams, ISBN: 9780256123814.
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Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
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Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. NOT AVAILABLE FOR SHIPMENT OUTSIDE OF THE UNITED STATES.
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New. New Inside and Outside. Clean and crisp pages w/no markings! You will be pleased. Excellent book! ( z1s135D ) Some very minor shelf wear on cover. ** Fast Shipping! **
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As New. Text appears clean, cover is in very good condition. Quantity Available: 1. ISBN: 0256123810. ISBN/EAN: 9780256123814. Pictures of this item not already displayed here available upon request. Inventory No: 1560733349.
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Seller's Description:
New. New Inside and Outside. Clean and crisp pages w/no markings! You will be pleased. Excellent book! ( z1s135D ) Some very minor shelf wear on cover. ** Fast Shipping! **