The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
Read Less
Add this copy of On the Front Line to cart. $148.57, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 1999 by ILR Press.
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Seller's Description:
New. Print on demand Sewn binding. Paper over boards. 320 p. Contains: Illustrations, black & white. Cornell International Industrial and Labor Relations Reports.
