Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills. Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly. Office Life case studies show learners how the qualification ...
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Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills. Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly. Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career. Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best. Suitable for all awarding organisations, including C&G, EDI, Edexcel, OCR and VTCT.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. Clean from markings In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 900grams, ISBN: 9780435046897.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. Clean from markings In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 900grams, ISBN: 9780435046897.
