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Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

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Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes - Martin, Karen, and Osterling, Mike
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Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes. Building on the success of its popular predecessor, Metrics-Based ...

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Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes 2012, Productivity Press

ISBN-13: 9781439886687

2nd edition

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