This book is organized around the 14 Service Principles with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides Exemplars of Excellent Service. A Moment of Truth feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A Lessons Learned section at the end of each chapter ...
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This book is organized around the 14 Service Principles with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides Exemplars of Excellent Service. A Moment of Truth feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A Lessons Learned section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way.
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Add this copy of Managing the Guest Experience in Hospitality to cart. $3.26, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 1999 by Delmar Thomson Learning.
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Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
Add this copy of Managing the Guest Experience in Hospitality to cart. $10.96, good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 1999 by Delmar Thomson Learning.
Add this copy of Managing the Guest Experience in Hospitality to cart. $19.49, good condition, Sold by FirstClassBooks rated 4.0 out of 5 stars, ships from Little Rock, AR, UNITED STATES, published 1999 by Delmar Thomson Learning.
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Add this copy of Managing the Guest Experience in Hospitality to cart. $51.45, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1999 by Delmar Cengage Learning.
Add this copy of Managing the Guest Experience in Hospitality to cart. $204.99, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1999 by Delmar Cengage Learning.
This textbook was necessary for a class that I was required to take and the textbook seemed to have been paid for by Disney due to all of the examples in the book that dealt with Disney. The content in the chapters never seemed to flow in a manner that was easy to understand. Many times it just seemed like the book was repeating itself over and over.Many of my classmates agreed that having a different textbook for our class would have been a great improvement over using this one.
