For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The authors practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations. ...
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For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The authors practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations. *Integrative/multidisciplinary approach; Discusses what quality means to people in different functional areas of the firm. *Contingency approach; Beginning in chapter one, the text discusses how to assess the current condition of the firm and identify gaps in quality deployment as a basis for future improvement. *Current Coverage; Discusses cutting edge concepts such as the topics of team facilitation and training. More and more managers must be able to manage teams and train employees. Other contemporary topics include coverage of quality in service and global organizations, Malcolm Baldrige criteria, environmental quality, and ISO 9000. Boxed highlights, cases, chapter
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 1150grams, ISBN: 9780138759643.
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Seller's Description:
Very Good Condition. Gently used in very good condition. Text appears to be clean. The binding is tight. Cover has some minor wear, corner bumps and dings. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0138759642. ISBN/EAN: 9780138759643. Pictures of this item not already displayed here available upon request. Inventory No: 1561053537.
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Seller's Description:
Good Condition. Has minimal markings and highlights. Has minor shelf and corner wear. Binding is in very good condition. Includes CD-ROM. Quantity Available: 1. ISBN: 0131018183. ISBN/EAN: 9780131018181. Pictures of this item not already displayed here available upon request. Inventory No: 1560782947.
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Seller's Description:
Good Condition. The text has highlighting, The cover has shelf wear with corner bumps and wear to the spine edges. CD NOT included. Quantity Available: 1. ISBN: 0131018183. ISBN/EAN: 9780131018181. Pictures of this item not already displayed here available upon request. Inventory No: 1560756685.
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Seller's Description:
Good Condition. The text has highlighting, The cover has shelf wear with corner bumps and wear to the spine edges. Includes CD. Quantity Available: 1. ISBN: 0131018183. ISBN/EAN: 9780131018181. Pictures of this item not already displayed here available upon request. Inventory No: 1560756683.
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Seller's Description:
Very Good Condition. The text appears clean, The cover has shelf wear with corner bumps and wear to the spine edges. CD NOT included. Quantity Available: 1. ISBN: 0131018183. ISBN/EAN: 9780131018181. Pictures of this item not already displayed here available upon request. Inventory No: 1560756677.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very Good Condition. The text appears clean, The cover has shelf wear with corner bumps and wear to the spine edges. Includes CD. Quantity Available: 1. ISBN: 0131018183. ISBN/EAN: 9780131018181. Pictures of this item not already displayed here available upon request. Inventory No: 1560756687.
