Service business guru Berry explains how "Putting the needs of the patient first" is more than just the Mayo Clinic's motto, but an operating principle that guides every management decision. More importantly, he shows how to apply that principle to other businesses.
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Service business guru Berry explains how "Putting the needs of the patient first" is more than just the Mayo Clinic's motto, but an operating principle that guides every management decision. More importantly, he shows how to apply that principle to other businesses.
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0071590730
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2017,
McGraw-Hill Companies
ISBN-13: 9781260011838
Trade paperback
2008,
McGraw-Hill Companies, New York, NY
ISBN-13: 9780071590730
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2008,
McGraw-Hill, New York, NY
ISBN-13: 9780071621533
Trade paperback
All Editions of Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations