In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted ...
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In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies showing how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about conducting ethnographically grounded work practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves.
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Add this copy of Making Work Visible to cart. $33.93, new condition, Sold by Ria Christie Books rated 5.0 out of 5 stars, ships from Uxbridge, MIDDLESEX, UNITED KINGDOM, published 2011 by Cambridge University Press.
Add this copy of Making Work Visible to cart. $88.74, new condition, Sold by Ria Christie Books rated 5.0 out of 5 stars, ships from Uxbridge, MIDDLESEX, UNITED KINGDOM, published 2011 by Cambridge University Press.
Add this copy of Making Work Visible: Ethnographically Grounded Case to cart. $40.96, new condition, Sold by Kennys.ie rated 4.0 out of 5 stars, ships from Galway, IRELAND, published 2011 by Cambridge University Press.
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New. An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time. Editor(s): Szymanski, Margaret H.; Whalen, Jack. Series: Learning in Doing: Social, Cognitive and Computational Perspectives. Num Pages: 408 pages, 53 b/w illus. 7 tables. BIC Classification: JHBC; JHBL; KJWX. Category: (U) Tertiary Education (US: College). Dimension: 155 x 229 x 21. Weight in Grams: 556. Ethnographically Grounded Case Studies of Work Practice. Series: Learning in Doing: Social, Cognitive and Computational Perspectives. 408 pages, 53 b/w illus. 7 tables. Editor(s): Szymanski, Margaret H.; Whalen, Jack. An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time. Cateogry: (U) Tertiary Education (US: College). BIC Classification: JHBC; JHBL; KJWX. Dimension: 155 x 229 x 21. Weight: 556. 2011. 1st Edition. Paperback.....We ship daily from our Bookshop.
Add this copy of Making Work Visible: Ethnographically Grounded Case to cart. $40.07, new condition, Sold by Booksplease rated 3.0 out of 5 stars, ships from Southport, MERSEYSIDE, UNITED KINGDOM, published 2011 by Cambridge University Press.
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New. Trade paperback (US). Contains: Line drawings, Halftones, Tables. Learning in Doing: Social, Cognitive and Computational Perspectives . 53 b/w illus. 7 tables. Intended for professional and scholarly audience.
Add this copy of Making Work Visible: Ethnographically Grounded Case to cart. $101.46, new condition, Sold by Booksplease rated 3.0 out of 5 stars, ships from Southport, MERSEYSIDE, UNITED KINGDOM, published 2011 by Cambridge University Press.
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New. Contains: Line drawings, Halftones, Tables. Learning in Doing: Social, Cognitive and Computational Perspectives . 53 b/w illus. 7 tables. Intended for professional and scholarly audience.
Add this copy of Making Work Visible: Ethnographically Grounded Case to cart. $39.52, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2011 by Cambridge University Press.
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New. Print on demand Trade paperback (US). Contains: Line drawings, Halftones, Tables. Learning in Doing: Social, Cognitive and Computational Perspectives . 53 b/w illus. 7 tables. Intended for professional and scholarly audience.
Add this copy of Making Work Visible: Ethnographically Grounded Case to cart. $89.30, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2011 by Cambridge University Press.
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New. Print on demand Contains: Line drawings, Halftones, Tables. Learning in Doing: Social, Cognitive and Computational Perspectives . 53 b/w illus. 7 tables. Intended for professional and scholarly audience.
Add this copy of Making Work Visible to cart. $39.00, good condition, Sold by Books International rated 4.0 out of 5 stars, ships from Toronto, ON, CANADA, published 2011 by Cambridge University Press.
