A fresh new approach to resolving conflicts--your own and others'. Arguing, persuading, cajoling, sulking, bullying, stamping feet--in the midst of conflict, these tactics fall on deaf ears. Literally. There's just nobody listening. And yet listening--on the part of both parties involved in the conflict--is the key to finding constructive resolutions. This unique book helps managers, team leaders, human resources professionals, and others successfully resolve conflicts by practicing and perfecting the art of listening. ...
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A fresh new approach to resolving conflicts--your own and others'. Arguing, persuading, cajoling, sulking, bullying, stamping feet--in the midst of conflict, these tactics fall on deaf ears. Literally. There's just nobody listening. And yet listening--on the part of both parties involved in the conflict--is the key to finding constructive resolutions. This unique book helps managers, team leaders, human resources professionals, and others successfully resolve conflicts by practicing and perfecting the art of listening. Filled with original models and tools, it explains how to: * Develop self-awareness, or "listening to ourselves," to set the stage for better relationships * Change the action/reaction cycle that leads to an impasse during a dispute * Use empathetic listening techniques to convey understanding and encourage open communication * Understand how listening fits into the collaborative resolution process * Create a culture of constructive conflict, and more.
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Add this copy of Listening to Conflict: Finding Constructive Solutions to cart. $10.37, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 1999 by AMACOM/American Management Association.
Add this copy of Listening to Conflict: Finding Constructive Solutions to cart. $10.38, good condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 1999 by Amacom Books.
Add this copy of Listening to Conflict: Finding Constructive Solutions to cart. $10.48, like new condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1999 by AMACOM/American Management Association.
Add this copy of Listening to Conflict: Finding Constructive Solutions to cart. $11.86, good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1999 by AMACOM/American Management Association.
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Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Add this copy of Listening to Conflict: Finding Constructive Solutions to cart. $26.51, good condition, Sold by BookHolders rated 5.0 out of 5 stars, ships from Gambrills, MD, UNITED STATES, published 1999 by AMACOM/American Management Association.
Add this copy of Listening to Conflict: Finding Constructive Solutions to cart. $36.57, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1999 by Amacom Books.
Add this copy of Listening to Conflict: Finding Constructive Solutions to cart. $58.70, new condition, Sold by Just one more Chapter rated 4.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 1999 by Amacom Books.
Add this copy of Listening to Conflict: Finding Constructive Solutions to cart. $83.50, new condition, Sold by GridFreed rated 4.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1999 by AMACOM.
Add this copy of Listening to Conflict: Finding Constructive Solutions to cart. $104.94, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1999 by Amacom Books.
