This book focuses on participating libraries that used the 2002 LibQUAL+(TM) survey to collect qualitative and quantitative data for assessing and evaluating their service quality, resource allocations, staffing, technology, and policies. The book provides a wealth of information on this Web-based marketing instrument that measures users' perceptions of library service quality. Library professionals dealing with--or interested in--library service quality assessment will benefit from the practical examples and graphical ...
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This book focuses on participating libraries that used the 2002 LibQUAL+(TM) survey to collect qualitative and quantitative data for assessing and evaluating their service quality, resource allocations, staffing, technology, and policies. The book provides a wealth of information on this Web-based marketing instrument that measures users' perceptions of library service quality. Library professionals dealing with--or interested in--library service quality assessment will benefit from the practical examples and graphical representations found in this essential work.
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