In "Lessons in Service, " journalist Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, pre-service meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance.
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In "Lessons in Service, " journalist Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, pre-service meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance.
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Seller's Description:
This is a former library book with stickers, inserts and markings. May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwill's nonprofit mission!
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Seller's Description:
Good. There is handwriting and/or underlining and or highlighting in the book Cover/Case has some rubbing and edgewear. Access codes, CD's, slipcovers and other accessories may not be included.
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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Seller's Description:
As New in As New jacket. Signed by Author(s) Signed by Charlie Trotter on the half title page. Not inscribed. The book and jacket are in as new condition. First Edition, Sixth Printing.
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Seller's Description:
Fine; Collectible. Ten Speed Press, 2001, First Printing of First Edition, stated with full number line. Unmarked, neat and clean; Like New condition all around. Jacket in mylar cover. Fast shipping.
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Seller's Description:
Collectible; Fine in Fine jacket. SIGNED BY CHARLIE TROTTER on the front free endpaper. A very sharp copy to boot of the 2001 3rd printing. Clean and Near Fine in a bright, price-intact, Near Fine dustjacket. Octavo, 233 pgs.