In "Lessons in Service, " journalist Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, pre-service meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance.
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In "Lessons in Service, " journalist Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, pre-service meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance.
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Seller's Description:
Fair. There are tears on paperback. Cover/Case has some rubbing and edgewear. Access codes, CD's, slipcovers and other accessories may not be included.
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Seller's Description:
Collectible; Fine in Fine jacket. SIGNED BY CHARLIE TROTTER on the front free endpaper. A very sharp copy to boot of the 2001 3rd printing. Clean and Near Fine in a bright, price-intact, Near Fine dustjacket. Octavo, 233 pgs.