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Lean Six Sigma in Service: Applications and Case Studies

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Lean Six SIGMA in Service: Applications and Case Studies - Furterer, Sandra L (Editor)
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Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem-solving approach and how it can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial ...

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Lean Six SIGMA in Service: Applications and Case Studies 2009, CRC Press, Oxford

ISBN-13: 9781420078886

Hardcover