A handbook for verbal self-defense, this book describes techniques of protecting and defending oneself effectively in challenging communication situations and how to shorten hostile interchanges and to stop provocations. The author draws on two main sources: insights gained from the training she gives as a communications consultant, and principles
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A handbook for verbal self-defense, this book describes techniques of protecting and defending oneself effectively in challenging communication situations and how to shorten hostile interchanges and to stop provocations. The author draws on two main sources: insights gained from the training she gives as a communications consultant, and principles
Read Less
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