This customer-focused guide presents a comprehensive approach to service delivery in global, distributed environments. IT executives learn how to establish a vision, processes, service and cost models, performance measurements, and "stretch" goals that achieve real business benefits. This book emphasizes proven results and case study rather than just theory.
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This customer-focused guide presents a comprehensive approach to service delivery in global, distributed environments. IT executives learn how to establish a vision, processes, service and cost models, performance measurements, and "stretch" goals that achieve real business benefits. This book emphasizes proven results and case study rather than just theory.
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Edition: 2000, Prentice Hall
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Details: ISBN:
0130191957
ISBN-13:
9780130191953
Pages:
208
Publisher:
Prentice Hall
Published:
2000
Language:
English
Alibris ID:
17948729502
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Seller's Description: New. 201 pages. 9.25x7.00x1.25 inches.
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Edition: 2000, Prentice Hall
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Details: ISBN:
0130191957
ISBN-13:
9780130191953
Pages:
208
Publisher:
Prentice Hall
Published:
2000
Language:
English
Alibris ID:
17923415613
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Edition: 2000, Prentice Hall
Hardcover,
Very Good
Details: ISBN:
0130191957
ISBN-13:
9780130191953
Pages:
208
Publisher:
Prentice Hall
Published:
2000
Language:
English
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17931439993
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Seller's Description: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
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Edition: 2000, Prentice Hall
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Details: ISBN:
0130191957
ISBN-13:
9780130191953
Pages:
208
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Prentice Hall
Published:
03/2000
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English
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16265129082
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Seller's Description: Very Good. Very nice book. No DJ.
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Edition: 2000, Prentice Hall
Hardcover,
Very Good
Details: ISBN:
0130191957
ISBN-13:
9780130191953
Pages:
208
Publisher:
Prentice Hall
Published:
2000
Language:
English
Alibris ID:
17947233103
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Seller's Description: Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition: 2000, Prentice Hall
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Details: ISBN:
0130191957
ISBN-13:
9780130191953
Pages:
208
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Prentice Hall
Published:
2000
Language:
English
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17985510365
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Edition: 2000, Prentice Hall
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Details: ISBN:
0130191957
ISBN-13:
9780130191953
Pages:
208
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Prentice Hall
Published:
2000
Language:
English
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Edition: 2000, Prentice Hall
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Details: ISBN:
0130191957
ISBN-13:
9780130191953
Pages:
208
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Prentice Hall
Published:
2000
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English
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Edition: 2000, Prentice Hall
Hardcover,
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Details: ISBN:
0130191957
ISBN-13:
9780130191953
Pages:
208
Publisher:
Prentice Hall
Published:
03/2000
Language:
English
Alibris ID:
16879828345
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Seller's Description: New. Size: 9x7x0; New. In shrink wrap. Looks like an interesting title!
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ISBN-13: 9780130191953
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