ITIL, a framework for IT service management, provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people who require a practical understanding of IT service management.
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ITIL, a framework for IT service management, provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people who require a practical understanding of IT service management.
Read Less
