ISO-9000 registration is an internationally recognized quality standard that is required to do business in the global marketplace. Based on the authors' experiences at AT&T's/NCR, this one-of-a-kind guide explores the human side of ISO-9000, showing readers how to overcome organizational (and human) inertia and ultimately lead the organization through a glitch-free ISO-9000 registration process.
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ISO-9000 registration is an internationally recognized quality standard that is required to do business in the global marketplace. Based on the authors' experiences at AT&T's/NCR, this one-of-a-kind guide explores the human side of ISO-9000, showing readers how to overcome organizational (and human) inertia and ultimately lead the organization through a glitch-free ISO-9000 registration process.
Read Less