Every day 70 million telephone calls will be made in Britain. To use the telephone effectively is the responsibility of every member of an organization and thousands of pounds worth of business can be lost through poor telephone technique. This book teaches readers how to deal with difficult customers, to revive inactive accounts, promote sales, answer letters by phone or make appointments.
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Every day 70 million telephone calls will be made in Britain. To use the telephone effectively is the responsibility of every member of an organization and thousands of pounds worth of business can be lost through poor telephone technique. This book teaches readers how to deal with difficult customers, to revive inactive accounts, promote sales, answer letters by phone or make appointments.
Read Less
