Finding, training and keeping great employees is the greatest challenge to the Quick Service Restaurant industry today. It's actually a challenge to all retailers. This book teaches how to do it. It will show the owners and managers of franchises at Subway, McDonalds, Burger King, Wendy's, etc. but also anyone in other types of retail - franchising or not - how building the right culture leads not only to keeping the great employees you need, but also to building an effective team that will draw in customers more ...
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Finding, training and keeping great employees is the greatest challenge to the Quick Service Restaurant industry today. It's actually a challenge to all retailers. This book teaches how to do it. It will show the owners and managers of franchises at Subway, McDonalds, Burger King, Wendy's, etc. but also anyone in other types of retail - franchising or not - how building the right culture leads not only to keeping the great employees you need, but also to building an effective team that will draw in customers more successfully than any marketing ploy. The author, Alex Merturi, started his working life at 15 as a sandwich artist at a Subway. By the age of 23, he owned his own Subway franchise. He went on to own nine franchises, and at each one he set records not only for employee retention, but also for sales. Merturi explains how to observe a new job candidate, and how to decide whether to hire or not. He has a wealth of trade secrets for training that worker, along with how to motivate and retain him/her. Merturi will teach you a thousand things you don't know about managing workers. But it all comes down to people: Great stores achieve success by creating a great culture. Merturi will teach you how to make this work for you.
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