This insightful book shows you how to deal with an issue as old as the library profession: dealing with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.
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This insightful book shows you how to deal with an issue as old as the library profession: dealing with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.
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Add this copy of Helping the Difficult Library Patron: New Approaches to to cart. $20.62, good condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2002 by Routledge.
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Add this copy of Helping the Difficult Library Patron: New Approaches to to cart. $231.17, new condition, Sold by Booksplease rated 3.0 out of 5 stars, ships from Southport, MERSEYSIDE, UNITED KINGDOM, published 2002 by Routledge.
