Written to provide all those in the helping professions who must relate tragic news. In-depth information, protocols, and actual case studies tailored to a variety of situations teach potential notifiers: -- To be aware on non-verbal communication -- What words to use -- "Helping" phrases and how to avoid cliches -- Protocols for long-distance telephone notifications -- Which resources and referrals survivors need -- How to request organ or tissue donation -- How to identify acute grief reactions -- How and when to follow ...
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Written to provide all those in the helping professions who must relate tragic news. In-depth information, protocols, and actual case studies tailored to a variety of situations teach potential notifiers: -- To be aware on non-verbal communication -- What words to use -- "Helping" phrases and how to avoid cliches -- Protocols for long-distance telephone notifications -- Which resources and referrals survivors need -- How to request organ or tissue donation -- How to identify acute grief reactions -- How and when to follow up with survivors Includes national bereavement resources, educational outline, and in-the-line-of-duty notifications, as well as airline disaster protocols.
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