The worldwide expansion of the tourism industry involves many encounters between global agents and local forces, yet this host-guest interaction is rarely considered from the point of view of the experience of work. In hotel subsidiaries of transnational chains, top-down corporate philosophy interfaces with bottom-up employee street wisdom. This study illustrates this value collision, embodied in employee relations, and analyses its implications, particularly on professional management and organized labour.
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The worldwide expansion of the tourism industry involves many encounters between global agents and local forces, yet this host-guest interaction is rarely considered from the point of view of the experience of work. In hotel subsidiaries of transnational chains, top-down corporate philosophy interfaces with bottom-up employee street wisdom. This study illustrates this value collision, embodied in employee relations, and analyses its implications, particularly on professional management and organized labour.
Read Less
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Seller's Description:
Slight binding-edge dent, minor rubbing, VG. 24x15cm, xviii, 252 pp. Contents: Confronting Global Tourism; Policy Dilemmas & the Small-scale Lens; Research Method & Design; A Small-scale Labour Syndrome; The Small-scale Syndrome at Work: Informal Labour Relations; Competing for Loyalty; Relating to Theory; Questions for Management, Labour & Community; Conclusion; Appendices.