This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.
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This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.
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Seller's Description:
Very Good. No Jacket. 8vo-over 7¾"-9¾" tall. ix, 293 pp. Second printing. Light rubbing to the cover edges. The binding is tight and square, and the text is clean.
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Seller's Description:
Good. Cover is slightly shelf-worn with two sets of staple holes on the front and a few bent page tips, but text is free of markings. Trade paperback (US). Glued binding. 392 p. Audience: General/trade. Subtitled: "The Service / Quality System For High-Powered Corporate Performance" Includes: Foreword by John H. Zenger, Chairman & CEO. Zenger-Miller, Inc.; Endnotes & Index.
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Seller's Description:
Good. Good in wrappers, a paperback. Pages light brown. Wrinkle down spine. Clean cover and text. Please Note: This book has been transferred to Between the Covers from another database and might not be described to our usual standards. Please inquire for more detailed condition information.
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Seller's Description:
Very Good+ in Very Good+, Not Price Clipped jacket. Book. Signed by Author(s) Complete number line from 1 to 5; signed by Jim Clemmer on front end paper: "The road is rough, but the rewards are rich! Jim Clemmer"; minor wear; otherwise a solid, clean copy with no marking or underlining; collectible condition; dust jacket is protected by a mylar cover.
