Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and ...
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Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: - Why we turn to ineffective tactics when the heat is on - How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in - Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged - Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions - How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.
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Add this copy of Failure to Communicate: How Conversations Go Wrong and to cart. $9.22, like new condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2010 by Harvard Business Review Press.
Add this copy of Failure to Communicate: How Conversations Go Wrong and to cart. $9.22, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2010 by Harvard Business Review Press.
Add this copy of Failure to Communicate: How Conversations Go Wrong and to cart. $9.22, very good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2010 by Harvard Business Review Press.
Add this copy of Failure to Communicate: How Conversations Go Wrong and to cart. $9.22, very good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2010 by Harvard Business Review Press.
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Add this copy of Failure to Communicate: How Conversations Go Wrong and to cart. $9.22, good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2010 by Harvard Business Review Press.
Add this copy of Failure to Communicate: How Conversations Go Wrong and to cart. $9.22, good condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2010 by Harvard Business Review Press.
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