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Evaluation of the Military OneSource Call Center in Select Groups of Callers

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Evaluation of the Military OneSource Call Center in Select Groups of Callers - Bloom, Erika Litvin, and Jaycox, Lisa H, and Trail, Thomas E
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The authors evaluate call quality, call outcomes, and caller satisfaction for the Military OneSource call center for military personnel and their families. They provide recommendations for operations and identify areas for future study.

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Evaluation of the Military OneSource Call Center in Select Groups of Callers 2021, RAND Corporation

ISBN-13: 9781977406538

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