In today s service economy, many jobs require that applicants have a smiling face, helpful disposition and the ability to interact in a friendly manner with others. Or in the case of law enforcement or bill collecting, an employee can be required to be less friendly and more harsh in his or her interaction with customers or criminals. Jobs that require emotional labor typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice contact, especially ...
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In today s service economy, many jobs require that applicants have a smiling face, helpful disposition and the ability to interact in a friendly manner with others. Or in the case of law enforcement or bill collecting, an employee can be required to be less friendly and more harsh in his or her interaction with customers or criminals. Jobs that require emotional labor typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice contact, especially in service work. Emotional labor requires employees to give something of themselves to others with whom they have no ongoing personal relationship. Emotional Labor in the Service Economy , a special issue of THE ANNALS , discusses the many aspects of emotional labor in a variety of job settings and cross-disciplinary examples. Articles in this important issue highlight: - Emotional Demands at Work - Financial Penalty for Doing Caring Work - Psychological Consequences of Emotional Labor - Rules Regulating Emotional Displays in Jobs or Job Requirements Emotional labor has gained increased recognition as it grows to affect productivity and generates profit. This special issue of THE ANNALS is a valuable resource to researchers, scholars and professionals in all areas to provide insight into this important topic.
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Add this copy of Emotional Labor in the Service Economy to cart. $44.02, new condition, Sold by Books2anywhere rated 5.0 out of 5 stars, ships from Fairford, GLOUCESTERSHIRE, UNITED KINGDOM, published 1999 by SAGE Publications, Inc.
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PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
Add this copy of Emotional Labor in the Service Economy to cart. $51.02, new condition, Sold by Booksplease rated 3.0 out of 5 stars, ships from Southport, MERSEYSIDE, UNITED KINGDOM, published 1999 by Sage Publications, Inc.
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New. Trade paperback (US). Glued binding. 191 p. Contains: Illustrations, black & white. Annals of the American Academy of Political and Social Scien, 561.
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New. Print on demand Trade paperback (US). Glued binding. 191 p. Contains: Illustrations, black & white. Annals of the American Academy of Political and Social Scien, 561.
Add this copy of Emotional Labor in the Service Economy (the Annals of to cart. $91.11, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1999 by SAGE Publications, Inc.
