This booklet provides background information and optional expanded examination procedures for the consumer protection regulation on electronic fund transfers (EFT), that is, Regulation E: Electronic Fund Transfers . Because this booklet synopsizes Regulation E, users of this booklet should refer to the regulation for detailed guidance and specific requirements. After completing a compliance risk assessment, bank examiners should review the applicable examination procedures. For guidance in completing a core assessment, ...
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This booklet provides background information and optional expanded examination procedures for the consumer protection regulation on electronic fund transfers (EFT), that is, Regulation E: Electronic Fund Transfers . Because this booklet synopsizes Regulation E, users of this booklet should refer to the regulation for detailed guidance and specific requirements. After completing a compliance risk assessment, bank examiners should review the applicable examination procedures. For guidance in completing a core assessment, refer to the "Community Bank Supervision," "Large Bank Supervision," and "Internal and External Audits" booklets in the Comptroller's Handbook. Complaint information received by the Customer Assistance Group in the Office of the Ombudsman may also be useful in completing the assessment.
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