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Ego, Authority, Failure: Using Emotional Intelligence like a Hostage Negotiator to Succeed as a Leader - 2nd Edition

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Ego, Authority, Failure: Using Emotional Intelligence like a Hostage Negotiator to Succeed as a Leader - 2nd Edition - Gaunt, Derek
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"A Gallup study found that 50 percent of resigning employees did so 'to get away from their manager.' Those who stay with poor managers become disengaged, creating a negative work environment that costs US companies billions in lost productivity each year. In the twenty-first century, it takes more than technical skills to be an effective manager. Productive work environments also require tactical empathy--the same fundamental skill that forms the basis of hostage negotiator leadership (HNL--forging the quick empathetic ...

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Ego, Authority, Failure: Using Emotional Intelligence like a Hostage Negotiator to Succeed as a Leader - 2nd Edition 2022, Black Swan Group Press

ISBN-13: 9781544526843

Trade paperback

Ego, Authority, Failure: Using Emotional Intelligence like a Hostage Negotiator to Succeed as a Leader - 2nd Edition 2022, Black Swan Group Press

ISBN-13: 9781544526867

Hardcover

Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader 2019, New Degree Press

ISBN-13: 9781641371827

Trade paperback