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Difficult Conversations: How to Discuss What Matters Most

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Difficult Conversations: How to Discuss What Matters Most - Patton, Bruce, and Stone, Douglas, and Heen, Sheila
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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into ...

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Difficult Conversations: How to Discuss What Matters Most 2011, Penguin Books Ltd, London

ISBN-13: 9780670921348

Mass-market paperback

Difficult Conversations: How to Discuss What Matters Most 2000, Penguin Books Ltd, London

ISBN-13: 9780140277821

Mass-market paperback