This report reveals the business benefits one can achieve by adopting a life-cycle approach to IT evaluation and performance measurement. It also provides research data against which one can benchmark their own practices, and shows how to align IT goals with business strategy. The report contains sections on lessons in IT benchmarking, to learn how the Benchmarking Organizational Performance approach can be adopted by any organization, and presents information on how to use IT outsourcing to improve evaluation practices. ...
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This report reveals the business benefits one can achieve by adopting a life-cycle approach to IT evaluation and performance measurement. It also provides research data against which one can benchmark their own practices, and shows how to align IT goals with business strategy. The report contains sections on lessons in IT benchmarking, to learn how the Benchmarking Organizational Performance approach can be adopted by any organization, and presents information on how to use IT outsourcing to improve evaluation practices. International case studies include: Royal & Sun Alliance; BP Exploration; Hewlett Packard; and Sainsbury plc.
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