They yell and shout, and try to intimidate. They're belligerent, abusive and condescending. They whine and demand inordinate amounts of time, pushing buttons and raising blood pressure. Who are they? They're the customers from hell. They may represent just a small proportion of the people a company does business with, but this tiny group can have a big effect on a workforce. Dealing with the Customer from Hell introduces realistic, practical and compelling strategies for working with those 'very special people' who drive ...
Read More
They yell and shout, and try to intimidate. They're belligerent, abusive and condescending. They whine and demand inordinate amounts of time, pushing buttons and raising blood pressure. Who are they? They're the customers from hell. They may represent just a small proportion of the people a company does business with, but this tiny group can have a big effect on a workforce. Dealing with the Customer from Hell introduces realistic, practical and compelling strategies for working with those 'very special people' who drive everyone mad. It shows anyone how to listen to their customer, echo the issue, sympathize, and respond with a win-win solution. Whether the customer is on the telephone, in person, in the office or on the sales floor, Dealing with the Customer from Hell shows how to consistently take away the stress and create a result that works for everyone.
Read Less
Add this copy of Dealing With the Customer From Hell: a Survival Guide to cart. $7.99, good condition, Sold by More Than Words rated 4.0 out of 5 stars, ships from Waltham, MA, UNITED STATES, published 2000 by Stoddart.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. 9781562476663. All orders9781501153198 guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofi t job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
Add this copy of Dealing With the Customer From Hell: a Survival Guide to cart. $13.99, very good condition, Sold by HPB-Emerald rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2000 by Stoddart Pub.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Dealing With the Customer From Hell: a Survival Guide to cart. $41.38, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2000 by Stoddart Pub.
