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Dealing with Difficult People in the Library

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Dealing with Difficult People in the Library - American Library Association
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This text offers practical strategies for managing problems posed by patrons and other staff. It is a hands-on guide to solving problems through communication, preventive measures and clear and concise patron behaviour policies.

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Dealing with Difficult People in the Library 2000, ALA Editions, Chicago, IL

ISBN-13: 9780838907603

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