The days of poor service are supposedly over. The publication of Robert Craven's manual on customer relations and expectations aims to reveal that poor service is still an issue which the author addresses in a candid and openly comprehensive manner.
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The days of poor service are supposedly over. The publication of Robert Craven's manual on customer relations and expectations aims to reveal that poor service is still an issue which the author addresses in a candid and openly comprehensive manner.
Read Less
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