For customer service representatives who work primarily on the phone, this book provides exercises and techniques to build speaking skills and develop a positive phone attitude, as well as strategies for handling upset callers and working with telephone technology.
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For customer service representatives who work primarily on the phone, this book provides exercises and techniques to build speaking skills and develop a positive phone attitude, as well as strategies for handling upset callers and working with telephone technology.
Read Less
Add this copy of Customer Service and the Telephone to cart. $47.13, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1994 by McGraw Hill.
