For customer service representatives who work primarily on the phone, this book provides exercises and techniques to build speaking skills and develop a positive phone attitude, as well as strategies for handling upset callers and working with telephone technology.
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For customer service representatives who work primarily on the phone, this book provides exercises and techniques to build speaking skills and develop a positive phone attitude, as well as strategies for handling upset callers and working with telephone technology.
Read Less
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Seller's Description:
Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
