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Customer Service Skills for Success ISE

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Customer Service Skills for Success ISE - Lucas, Robert
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Lucas' top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Customer Service 8e addresses ...

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Customer Service Skills for Success ISE 2022, McGraw-Hill Education, OH

ISBN-13: 9781265037536

8th edition

Paperback