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Customer Service Games for Training - Hughes, Agatha C (Editor), and Hughes, Thomas P (Editor)
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This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of ...

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Customer Service Games for Training 2019, Routledge, London

ISBN-13: 9781138742727

Paperback

Customer Service Games for Training 2017, Routledge, London

ISBN-13: 9781138742741

Hardcover