Features how-to topics for the customer service professional. This work covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It also provides insights and tips for customer service supervisory personnel.
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Features how-to topics for the customer service professional. This work covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It also provides insights and tips for customer service supervisory personnel.
Read Less
Add this copy of Customer Service: Building Successful Skills for the to cart. $35.00, very good condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2005 by McGraw-Hill.
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Seller's Description:
Very Good Condition. Appears to have clean text. Has light shelf and corner wear. Binding is in very good condition. Has sticker on spine. Looks almost like new. Size: 26. 416 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; Customer services; ISBN: 0072938056. ISBN/EAN: 9780072938050. Dewey Code: 658.8/12 22. Pictures of this item not already displayed here available upon request. Inventory No: 1561002130.
Add this copy of Customer Service: Building Successful Skills for the to cart. $35.00, good condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2005 by McGraw-Hill.
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Seller's Description:
Good Condition. Appears to have clean text. Has light shelf and corner wear. Binding is in very good condition. Has sticker on spine. Looks almost like new. Size: 26. 416 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; Customer services; ISBN: 0072938056. ISBN/EAN: 9780072938050. Dewey Code: 658.8/12 22. Pictures of this item not already displayed here available upon request. Inventory No: 1561025836.
Add this copy of Customer Service: Building Successful Skills for the to cart. $9.98, good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2004 by Irwin/McGraw-Hill.
Add this copy of Customer Service: Building Successful Skills for the to cart. $13.19, good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 2004 by Irwin/McGraw-Hill.
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Seller's Description:
Good. Good condition. 3rd edition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Add this copy of Customer Service: Building Successful Skills for the to cart. $21.87, good condition, Sold by FirstClassBooks rated 4.0 out of 5 stars, ships from Little Rock, AR, UNITED STATES, published 2004 by Irwin/McGraw-Hill.
Add this copy of Customer Service: Building Successful Skills for the to cart. $38.16, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2004 by Career Education.
