Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $16.35, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2002 by McGraw-Hill.
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This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 450grams, ISBN: 0071401946.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $0.99, very good condition, Sold by Reuseabook rated 4.0 out of 5 stars, ships from Gloucester, GLOS, UNITED KINGDOM, published 2002 by McGraw-Hill Contemporary.
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Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $28.55, very good condition, Sold by LLU- BOOKSERVICE ANTIQUARIAN rated 1.0 out of 5 stars, ships from Wahlstedt, S-H, GERMANY, published 2002 by Mcgraw-Hill Professional.
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Very good. What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. Covey When stakes are high, opinions vary, and emotions run strong, you have three choicesavoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read crucial conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. What is a crucial conversation? According to the authors, opinions vary, the stakes are high, and emotions run strong. This can involve ending a relationship, asking a friend to repay a loan, giving the boss feedback about bad behavior, critiquing a colleague's work, or giving an unfavorable performance review. You have three choices about such conversations. You can avoid the conversations, face them poorly, or face them well. This book focuses on the last, providing practical advice about how to keep your own cool while encouraging everyone else to do she same. You can save a lot of time in reading and understanding the book if you look at figures 10-1 through 10-4 beginning on page 182 before you get very far. It's a helpful overview of the authors' point of view. The book's strengths come in the authors' sympathy with those who have trouble holding such conversations, the many examples and advice on how to deal with difficult situations. The book's main weakness comes in a desire to encapsulate the key lessons into ACRONYMS like STATE and ABCs. While they are nifty acronyms, I couldn't remember what they stood for by the next page. Something more visual at each stage would have helped me out. I also think that the book would have benefited from more advice on how to be empathic with the other people involved. But if you normally handle such situations by running the other way, screaming or slamming the door, this book will help you develop much more constructive habits that will leave you feeling better about yourself. Crucial ConversationsTools for Talking When Stakes Are High Kerry Patterson Interpersonal Relations Communication Mcgraw-Hill Professional.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $7.99, good condition, Sold by Dream Books Co. rated 5.0 out of 5 stars, ships from Denver, CO, UNITED STATES, published 2002 by McGraw-Hill.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $7.99, fair condition, Sold by Dream Books Co. rated 5.0 out of 5 stars, ships from Denver, CO, UNITED STATES, published 2002 by McGraw-Hill.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $8.28, very good condition, Sold by More Than Words rated 5.0 out of 5 stars, ships from Waltham, MA, UNITED STATES, published 2002 by McGraw-Hill Education.
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Very Good. . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $8.34, good condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 2002 by McGraw-Hill.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $8.39, good condition, Sold by Your Online Bookstore rated 5.0 out of 5 stars, ships from Houston, TX, UNITED STATES, published 2002 by McGraw-Hill.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $8.66, good condition, Sold by Read&Dream rated 5.0 out of 5 stars, ships from SAINT LOUIS, MO, UNITED STATES, published 2002 by McGraw-Hill Education.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $9.19, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2002 by McGraw-Hill Education.
This book is great for building speaking skills.
For developing personal and professional relationships and careers. Great book.
Grace2133
Jul 2, 2009
Insightful
Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult and much less productive. Crucial Conversations is the perfect tool for anyone who has to deal with customers or coworkers for any amount of time. It gives you the basic tools to be able to manage maintaining your composure in difficult situations.
The advice in Crucial Conversations was given in an extremely engaging manner. The language was very conversational. I did not feel as if I was being preached or talked down to while reading this book as I think some self-help and instructional books have the tendency to do. The examples and stories illustrated their points sufficiently and in an engaging way. The stories also did not overwhelm. I sometimes find that there are too many and they overpower the message of the book. That was not the case with this one. The exercises were also very helpful and illustrated the points very well.
Crucial Conversations did have one minor flaw. I did find that sometimes the language became a bit cliché. It was not overly obvious and I feel that most self-help books fall victim to it.
I would recommend Crucial Conversations to anyone who works with people?simple as that because it?s inevitable that a situation will arise where the tactics in this book will be extremely useful.
