Updated and revised, the second edition of this unique and popular text promotes the critical thinking and professional skills needed to face the challenges of today's rapidly changing health care system. Readers learn both skills and theory in a manner that is practical and easy to read. A completely new chapter provides clinical guidelines for mastering the workplace skills suggested by National Educational Goals 2000. And, a wealth of examples, analogies, case studies, and practice sessions provide readers with a truly ...
Read More
Updated and revised, the second edition of this unique and popular text promotes the critical thinking and professional skills needed to face the challenges of today's rapidly changing health care system. Readers learn both skills and theory in a manner that is practical and easy to read. A completely new chapter provides clinical guidelines for mastering the workplace skills suggested by National Educational Goals 2000. And, a wealth of examples, analogies, case studies, and practice sessions provide readers with a truly interactive experience. These practice scenarios illustrate "real-world" challenges such as communicating bad news, working in teams, managing conflict, and satisfying customers.
Read Less
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 650grams, ISBN: 9780721682778.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 650grams, ISBN: 9780721682778.
