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Cracking the Case of ISO 9001: 2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations

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Cracking the Case of ISO 9001: 2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations - Cianfrani, Charles A
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Cracking the Case of ISO 9001: 2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations 2009, ASQ Quality Press, Milwaukee, WI

ISBN-13: 9780873897624

2nd edition

Hardcover