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Consumer Adr in Europe - Hodges, Christopher (Editor), and Benöhr, Iris, and Creutzfeldt, Naomi
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This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and m???diateurs) work, the differing national architectures within which they operate and how they can be improved. This is a ground-breaking work that will have a major impact on European legal systems.

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Consumer Adr in Europe 2012, Hart/Beck, New York

ISBN-13: 9781849463485

UK edition

Hardcover