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Connecting with Your Customers - Harvard Business School Publishing (Creator)
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Companies today must learn how to forge a more valuable connection with their customers and deliver unprecedented results. In this concise, engaging volume, managers will find the ideas and tools for understanding customers needs, communicating with customers, and enhancing their loyalty.

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Connecting with Your Customers 2006, Harvard Business Review Press, Boston, MA

ISBN-13: 9781422103234

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